FAQ

There are three steps to place an order: ① Find the target device through product classification or model search, and enter the product details page; ② Check the inventory and ladder price, and add it to the shopping cart; ③ Submit the order and complete the payment. If the model is not found, you can submit the demand through the inquiry page, and the exclusive sales will be manually connected.

Yes. Registered users can submit their requirements on the product details page or the "Sample Application" in the member center, indicating the model and quantity. Sample applications are usually reviewed within 1 working day, and will be sent out first after approval. The number of samples is subject to the specific rules of each model.

Upload the BOM file (Excel/CSV) on the BOM distribution page or paste the bill of materials directly, we will match and feed back the inventory, price and delivery time one by one, and usually reply to the distribution order result within 24 hours. BOM can also be sent to exclusive sales processing by email or phone.

Spot products are usually packaged and shipped within 48 hours after the order is confirmed, and domestic logistics is generally delivered in 2 to 5 days by region; overseas orders are sent through mainstream international express or freight forwarding channels, and the specific timeliness is subject to the destination.

SKRI series is Tianqixin Technology's own brand, directly supplied from the original factory, and the batch records are complete and traceable. The incoming materials have been inspected by appearance and electrical sampling. If the quality problems of the product itself are found after receiving the goods, you can apply for a return or technical appraisal according to the after-sales policy.

The product details page provides PDF data manual download and specification sheet. For application support such as selection, replacement material evaluation, etc., you can submit questions on the technical support page, and FAE engineers usually reply within 1 working day.

Online orders support public transfer and mainstream online payment (subject to the payment channels displayed on the settlement page). VAT special invoices and ordinary invoices can be issued. Please fill in the complete invoicing information when placing an order, or contact the sales for supplementary records later.

Please contact customer service within 7 days after receipt and provide the order number, model and photos of the problem. The quality problems of the product itself can be returned or exchanged or applied for technical appraisal; transportation damage will be reissued first after verification with the carrier. For details, see the after-sales terms or contact online customer service.

Yes. SKRI series voltage regulators, inductors and other packaging products support specification customization, and the FAE team can also provide alternative material selection suggestions according to parameters. Please submit specific requirements on the customization service page, and we will evaluate the feasibility and delivery within 2 working days.

Log in to the member center, and you can check the order status, delivery status and logistics tracking number in "My Orders". For logistics questions, you can check on the carrier's official website with the tracking number, or directly contact customer service to assist in follow-up.